Address
- Malwowa 1/1
- 62-051 Wiry
Tell us about your IT challenges - we will call you back within 24 hours. No obligations. Together, we will select the scope of IT support and IT outsourcing for your company.
Prefer to talk right away? +48 451 522 320 contact@interactive-workspace.com
We spell this out because a contact form usually leads into the unknown, and the commonest worry is whether a salesperson will now start calling. They will not. This is the whole route to a quote.
The reply comes from the person who will talk to you afterwards, not from an automated acknowledgement. If your description shows this is not a subject for us, we say so straight away and point you elsewhere where we can.
A call or a remote meeting. We ask how many people you have, which systems cannot be given up and what went wrong most recently. At this stage we ask for no credentials and no passwords.
We come back with a one-page list of risks, ordered by what will hurt most when it happens. The list stays with you whatever you decide, with no NDA and no commitment.
Only here does money come up. We write what the retainer covers, what is one-off and what we do not do. The retainer starts at 2,500 zloty a month, with the actual rate depending on the number of workstations and systems.
What we do not do at any of these steps: call several times over, send recurring "just following up on our offer" messages, or ask for credentials before a contract is signed. If after the review you decide this is not the moment, you simply keep the list of risks. There is more about terms of engagement on the home page.
The form above is for companies considering working with us. The other two matters go elsewhere, and it is worth knowing that before a request gets stuck in the wrong inbox.
The form or the phone. A few sentences about what is not working will do; you need not prepare an equipment inventory or know which service you are after. We settle that together in conversation.
Then not this way. Client requests go through the channel agreed in the contract, because only there do they carry a deadline and reach the person on duty straight away. We check this form on business days.
Send contracts, data processing agreements, settlements and supplier queries to the email address. Answers to the commonest questions about the contract, notice and liability are set out separately.
Critical failures for clients on the Business and Enterprise packages are handled around the clock, with a response within 30 minutes and within 15 on Enterprise. Ordinary requests filed after hours wait until morning and get their deadline then. Monitoring runs regardless of the hour, so with some failures we call you first.
Our office is in Wiry near Poznan, but most of the work happens remotely anyway. Below is what that means in practice, without promising to arrive within the hour.
We are closest to companies in the Poznan conurbation and that is where we travel most often, including for a first meeting. Wiry lies a dozen or so kilometres from the centre of Poznan.
We serve companies beyond the conurbation, but we say plainly how long the drive takes. Kalisz is about a hundred and twenty-five kilometres by a route with no motorway, so more than two hours.
We respond to a critical request remotely, and we buy hardware with a manufacturer warranty covering on-site repair, so a failure does not wait for our car. Our own visit is usually planned for the next business day.
If you are looking for a firm that will turn up at the office within half an hour at any time of day, it is better to find a supplier with a service desk in your own town. We will say so at the first conversation rather than signing a contract and explaining ourselves at the first failure. We also have a separate page for Konin and an overview of all forms of engagement.
Details for the contract, invoices and correspondence. A company registered in Poland, settlements in zloty.
Yes, and there is no charge simply for turning up. It ends with a one-page list of risks that we leave with you whether or not you go ahead. It is not a full audit, though: an audit is paid, takes about three business days and ends with a report you can show a board or a client.
We work mainly with companies from around ten people upwards. Below that size a standing retainer usually does not justify itself, and we say so plainly rather than selling a package you will not use. For smaller companies a one-off job or help with a specific purchase more often makes sense.
The retainer starts at 2,500 zloty a month and depends on the number of employees, servers and systems rather than on the number of requests. We give the actual rate after the review, because any earlier it would be guesswork. Hardware and licences are settled separately and shown at purchase prices.
We do not require one simply to talk, and we run the preliminary review without an NDA. If your own procedure calls for one, we will sign your template. A data processing agreement is always signed when ongoing support begins, because we then touch the personal data of your staff and clients.
Yes, and it is a common arrangement. It usually works out that the person on site knows the company and the people, while we take on servers, the network, backups and night-time alerts, the things one person cannot carry alone without being on call. We write the boundary into the contract so neither side waits for the other during a failure.
You can, but please arrange it beforehand by phone or email, because much of our work is at clients or remote, so turning up unannounced may find the door closed. A first meeting more often happens at your premises or remotely, because then we see straight away what is being discussed.
We talk and correspond in Polish and in English. We prepare documentation, procedures and reports in both, where a parent company or an auditor expects it. The site also has a German version, but day-to-day support is conducted in Polish or English.
That happens often, and what matters is taking over the credentials and the knowledge rather than the moment of switching itself. We start by writing down what sits where and who holds which passwords, because that is usually the weakest point of such a parting. We do not ask you to confront the previous supplier; we can run the handover correspondence ourselves.
2019 - 2024 Interactive Workspace Ltd. - All rights reserved.