JSM requests should not end in a manual queue. Aclovo fulfils them automatically; we wire the rest with integrations.
Aclovo is our fulfilment product: automatic execution of Jira Service Management requests on the infrastructure.
We connect JSM, Microsoft 365, Google Workspace, Active Directory, backup and monitoring, without waiting for manual fulfilment.
Aclovo is a competence signal: we can deploy JSM and close the loop through to execution.
We take on the work that repeats often enough for the cost of doing it by hand to be countable. We start from the process, not from the tool.
An employee requests from the portal, the resource owner approves, permissions are granted on their own. IT drops out of the queue and the approval history stays in the system.
Account, mailbox, groups, licences, drive access and a computer ready for day one. One request instead of a task list scattered across departments.
Access revoked the same day, recurring tasks reassigned to an active account, data kept where it should stay. Nothing is left open by accident.
Requests for hardware, licences or permission changes with a clear approval path and a deadline. It is obvious who is holding the case and since when.
Tickets land straight in the right queue, with an SLA and a form that collects the data you need. IT stops being a mailbox.
Recurring reports on who has access to what and what has changed. Permission reviews stop being a once a year project.
These six are the most common requests, not a closed list. We automate whatever eats time in your company, including outside IT: document routing, reports assembled by hand from several systems, retyping the same data between programs. If a process can be written down step by step, it can usually be closed. Tell us what you do by hand today and we will work out whether automating it pays off.
We do not automate a process nobody understands. First we write it down, then we try it on a single case, and only at the end do we switch it on for everyone.
We sit down with the people who handle the process by hand today. We record the steps, the exceptions and the points where a case stalls. We measure how long it takes now.
We show what can be automated straight away, what needs changes in the systems, and what is not worth automating. Plus a quote and an order of work.
We run the automation for one team or one request type. We check what happens on exceptions and fix it before the rest goes live.
We switch the process on for everyone, write the documentation and show your team how to manage it. We do not leave behind something nobody on your side understands.
We check that the automation still works after changes in the source systems. Further processes go in once the previous one is stable.
First we check whether the process can be handled with the tools you already own. Our own product comes in where standard solutions do not reach.
A self-service portal that carries out access requests: the employee requests, the resource owner approves, permissions are granted automatically.
Service catalogue, queues, SLAs and the request portal. Most automation starts there, because that is where the request arrives.
Simpler connections we build in n8n, Zapier and Power Automate, because they are easy to maintain later without a developer.
n8n Zapier Power Automate
Microsoft 365, Google Workspace and Active Directory, and through REST API and webhooks also industry systems and ERP.
Microsoft 365 Google Workspace Active Directory
The same terms apply to a one-off project and to a monthly plan.
Our liability for damages is insured for PLN 2 million. A policy with a stated sum insured, not a reassurance given in a sales call.
We do not tie you into an annual contract or a lock-in period. One month’s notice applies from the first day, with no exit penalties.
We document the whole environment as we go and it belongs to you. When the partnership ends, we hand it over within 5 days and brief your next provider.
Administrator accounts, domains and licences are registered to your company. Taking back control of the infrastructure needs neither our consent nor our help.
One fixed monthly rate. Work outside the subscription is quoted upfront and starts once you approve it, so nothing reaches the invoice that you have not agreed to.
You have an assigned account manager and you know them by name. Response times are written into the contract, from 15 minutes for critical incidents.
The first meeting takes 30 minutes and commits you to nothing. We will tell you straight whether we can help and what we would propose.
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