Will it not be dearer through you than in an online shop?
For a single laptop often yes, and there is no point hiding it. The difference appears on a larger order, because you gain a warranty repaired at your premises rather than shipped to a service centre, a ready station rather than a box, and one person answerable when the hardware lets you down. If you need one unit and have somebody to set it up, we will say plainly that it is not worth it.
What we supply
Which pays off better, buying or leasing?
Below 10 000 PLN usually buying, because the cost lands at once and you are not tied to a three year contract. Leasing starts to make sense with a bigger single outlay, replacing a whole office at once for instance, or buying a server. The final call belongs to your accountant, we only set out the technical consequences of each route.
Three ways to pay
How quickly will we get the hardware?
Popular office models usually within days, made to order configurations and servers longer, sometimes several weeks. We do not give a date before checking distributor stock, because a promise plucked from the air comes out in the wash anyway. If the hardware is needed yesterday, we say what can be had immediately and how it differs from the intended version.
Do you take the old hardware away?
Yes, and we treat it as part of the order rather than an extra. Disks go for permanent wiping or destruction with a record, and the equipment itself to an authorised electronic waste collector, with the transfer note issued in BDO before collection. Whatever can still be sold we value separately and the amount reduces your bill.
How we retire equipment
Do we have to buy everything from one maker?
No, though within one role it is worth it. Computers of one brand mean shared docks, one service portal and one stock of spares. Nothing prevents the laptops being one brand and the server another, because those are two separate service worlds and two separate warranty agreements.
Why a uniform fleet
Will the Windows licence move to a new computer?
A system bought together with a computer is tied to that machine and does not move to the next one when it is replaced. Licences bought separately, in the business edition, usually can be moved. At purchase the price difference is small, at a fleet refresh three years later it turns into a real sum.
Software licences
What about the warranty when hardware fails?
We raise the case with the maker and chase the repair date, so nobody at your end explains themselves down the phone in a foreign language. With on-site cover an engineer comes to you, with basic warranty you have to reckon with shipping. That is why we propose a higher level of support at purchase for the stations that matter most.
Support levels at the maker
Do you handle purchases without a standing contract?
Yes, we supply hardware to companies that hold no retainer with us. It runs more smoothly under ongoing support, because we know the environment, keep the register current and plan replacements rather than firefight them. The hardware review and the quote are free either way.
IT support on a retainer