Diagnostics for basic internet connection problems.
Configuration and management of user accounts.
Granting access to network resources and applications.
Installing and configuring software and peripherals.
2nd line IT support
Analyzing and troubleshooting computer and operating system performance problems.
Diagnosing software compatibility issues.
Configuring advanced application settings.
Troubleshooting application integration issues with other systems.
Managing groups and policies in Active Directory/Azure/Google.
Configuring and maintaining application servers.
Replacement and repair of failed hardware components.
Configuration and maintenance of network devices (routers, switches, access points).
Create and update operating procedures and user guides.
Monitoring the use of network and computer resources.
Planning and implementing system and application updates.
Testing updates before deployment to production.
3rd line IT support
Analysis and troubleshooting of server and application performance issues.
Managing virtual and physical servers.
Configure and maintain advanced network settings (e.g. routing, VLAN).
Configuration and optimisation of enterprise applications (ERP, CRM).
Troubleshooting web applications and web services.
Planning and implementing data migration projects.
Implementing new IT technologies and solutions in the organisation.
Monitoring IT infrastructure to prevent failures.
Analysing and optimising the performance of systems and applications.
Managing service contracts and coordinating the activities of external suppliers.
Negotiate with hardware and software suppliers.
Implementation of IT security policies and compliance procedures.
Conducting security audits and incident response.
Create and implement IT infrastructure development plans.
Configuring and managing backup systems.
Management and maintenance of cloud solutions (e.g. AWS, Azure).
Migration of applications and data to the cloud.
IT services calculator
Dedicated Service Calculator
In order to respond even better to our customers needs, we have created a dedicated service calculator available on our website. This tool allows you to fine-tune your offerings to meet the specific requirements of your company. If you value a personalised approach and professional technological support, Interactive Workspace is the ideal partner for your company. Use our dedicated service calculator and see how we can help you achieve your business goals.
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