30 min
“We have an outage and nobody picks up.”
We respond to a critical outage within 30 minutes, on Enterprise within 15. That time is written into the contract.
IT outsourcing for companies. Poznań, Wielkopolska and the rest of Poland
You know the pattern: the one in-house IT person goes on leave in the middle of a rollout, the network vendor will not touch the servers, and the server vendor will not touch Microsoft 365. We take these four areas off your hands, so you no longer work out which vendor should call back first. One contract, one named owner, and a retainer from PLN 2,500 a month with one month notice.
A 30-minute call. Within one working day you get a one-page list of risks. No NDA and no commitment.
Or call: +48 451 522 320
We do not sell packages in isolation from the problem. These are the six situations companies of 10 people and up bring to us most often. The same team closes every one of them, under one contract.
One engineer knows the passwords, the setup and the ticket history, and nobody else does. Their leave or resignation stops the printers, the accounts and mail sign-in. We document the environment with every ticket, and the documentation is yours.
One for the network, one for the servers, one for Microsoft 365. When something breaks, each points at the others while you chase them instead of working. We take all four areas on ourselves, with one named owner.
A server backup that has never been tested is hope, not protection. You find that out on the day the server does not come back up. We run trial restores and say plainly how many hours it takes to get back to work.
The access matrix is never current. After someone leaves, nobody knows who can still see SharePoint or Jira. In Aclovo an employee asks for access, the resource owner approves, and the change is applied automatically.
Microsoft 365, Google Workspace and Atlassian grow on their own, because access is not removed after people leave. The bill shows up at renewal. We tidy licences before you pay another year for empty seats.
It works until it does not. One server without a second node and without monitoring is a full day of downtime for the company. We add redundancy, backups and monitoring, so a failure is a scenario, not guesswork.
Every one of these starts the same way with us: a review of what you already have. Within one working day you get a risk list ordered by urgency, with no strings attached.
Four areas, one team and one contract. You can take one of them or all of them, as a project during a rollout or long term on a retainer. If a job sits between two areas, it is still ours.
Networks, firewalls, servers and virtualisation, plus backups with restore tests, monitoring and security audits. We build from scratch or take over the environment you already have, debts included.
Infrastructure
Mail, files, communication and teamwork in Microsoft 365, Google Workspace and Atlassian. We deploy, migrate from legacy tools and run them day to day. We watch the licences so you do not pay for accounts nobody uses.
Systems
We connect the systems you use so that data is not retyped by hand. In Aclovo an employee requests access, the manager approves, and the change is applied on its own. We set up other repeat flows the same way.
Automation
One place for employee tickets and day to day administration of the environment. For companies without an IT department we take over the whole job, and in-house teams get extra hands where they run short. Every ticket has a number, a due date and an owner.
Managed ITWhat we work on: Microsoft 365, Google Workspace, Atlassian, Sophos, Cisco, Proxmox, Synology, Veeam, Xopero, Syteca, ThinStuff, YubiKey, Fortinet, MikroTik, Palo Alto, n8n, Zapier, Lenovo, HPE, Dell
Free preliminary review
Not sure where to start? A 30-minute call, and within one business day you get a list of risks in your company.
Because scope, price and date are written down before we start. These are the problems companies bring most often, and how we close them.
30 min
“We have an outage and nobody picks up.”
We respond to a critical outage within 30 minutes, on Enterprise within 15. That time is written into the contract.
1 day
“We do not know where to start.”
The free review is a 30-minute call and a list of risks within one business day. No NDA and no access to your environment.
from PLN 2,500
“Nobody knows what this will cost.”
The subscription starts at PLN 2,500 a month. Work outside it is priced up front and starts only after you agree.
PLN 2m
“Who pays if something goes wrong?”
Liability is insured for PLN 2 million. We sign a confidentiality agreement before the first login.
1 month
“I am afraid of being stuck with one company.”
Notice is one month, from day one. We hand over documentation and passwords within 5 business days.
1 team
“Three IT firms and nobody owns the whole.”
Infrastructure, systems, automation and the helpdesk sit in one contract, with one owner.
Plus one owner, who knows the environment and the history of tickets. Not a hotline, and not a new person every time.
Two ways of working together, and in both we answer for the result, not for hours logged. The difference is how much stays on your side. If you are not sure which one fits, we will work it out in a 15 minute call.
Your team knows the company and stays on first line. We step in where hands or experience run short: the firewall, a mail migration, an integration nobody has time to write. We put the split in writing so duties do not overlap.
See our project workWe take over everything on a retainer: staff tickets, servers, firewall, backups, licences and security. You do not need to know what to order, because we start with a review and say what needs work now and what can wait.
See the retainer and its scopeFour projects from recent years, written up in the same structure: what we found, what we built and what changed in daily work. No client names, because not everyone wants them published, but with the scope and the timeline.
Partnership
Partnership
Partnership
Partnership
Partnership
Partnership
Partnership
Partnership
Partnership
Partnership
Partnership
Partnership
Partnership
Partnership
Partnership
Partnership
Partnership
Companies we provide IT services for: infrastructure management, Microsoft 365, Google Workspace, Atlassian, process automation and day to day user support.
Who registers, by when, and what the act does not require from an IT firm is on the KSC amendment page.
Four steps, and each one ends with something that stays with you. The first two are free, and you can stop after any of them, at no cost and without explaining yourself.
We ask what you have in the company and what actually gets in the way of work. No presentation and no commitments. If this is not a job for us, we say so straight away.
Remotely we look at whatever you show us: servers, backups, licences, access. You get one page with the risks sorted by urgency and a price range for fixing them. No NDA and nothing to install.
An optional step if you want to go deeper. Paid and quoted up front, with an NDA signed before the first login. We go into the environment: a restore test, network segmentation, firewalls, virtualisation. Order a remediation project within 60 days and we take the audit fee off its price.
You decide what we do and in what order: everything at once or the most urgent risk alone. The quote comes before the work, not after. No exclusivity agreement.
The hardest question when changing IT providers is what happens if you want to leave. We answer it here, along with the rest of the terms that usually surface only at signing.
Our liability for damages is insured for PLN 2 million. A policy with a stated sum insured, not a reassurance given in a sales call.
We do not tie you into an annual contract or a lock-in period. One month’s notice applies from the first day, with no exit penalties.
We document the whole environment as we go and it belongs to you. When the partnership ends, we hand it over within 5 days and brief your next provider.
Administrator accounts, domains and licences are registered to your company. Taking back control of the infrastructure needs neither our consent nor our help.
One fixed monthly rate. Work outside the subscription is quoted upfront and starts once you approve it, so nothing reaches the invoice that you have not agreed to.
You have an assigned account manager and you know them by name. Response times are written into the contract: up to 30 minutes for critical incidents, and up to 15 minutes on Enterprise.
The questions that come up in every first conversation. If yours is not here, call us or leave it in the form below.
The retainer starts at PLN 2,500 a month and depends on the number of employees, servers and systems, not on the number of tickets. Work outside the retainer is quoted upfront and starts only once you approve it, so nothing reaches the invoice that you have not agreed to. We give you the exact figure after the review, usually within 2 working days.
Day to day you see every ticket and every change in the ticketing system, and once a month you get a report on what happened. Decisions about purchases and larger changes stay on your side, we come with a recommendation and a price. Formally the administrator accounts, domains and licences belong to your company, so you can cut off our access at any moment.
There is no minimum term and no lock-in period, one month notice applies from the first day. What matters more is how the parting looks: within 5 days we hand over the documentation and the passwords, then we talk to your new provider and stay available for the transition. Nothing has to be prised out of us.
Then we do not take over their job, only what they have no time for or do not know: networks and firewalls, virtualisation, migrations, automation. Your team stays and keeps running the first line of tickets. This is the most common model in companies above 50 people.
One page: a list of risks ordered by urgency, each with a short note on the consequence and a price range for fixing it. It stays with you whatever you decide. If you want to go deeper afterwards, there are full audits, paid and quoted up front, and we take their price off a remediation project ordered within 60 days.
Tell us about your IT challenges - we will call you back within 24 hours. No obligations. Together, we will select the scope of IT support and IT outsourcing for your company.
Prefer to talk right away? +48 451 522 320 contact@interactive-workspace.com
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